Privacy Policy — How 2299bd Handles Your Personal Data

1 Introduction

This Privacy Policy explains how 2299bd ("the Platform", "we", "us") collects, uses, stores, and protects the personal data of players and visitors who use the 2299bd website and mobile application. It applies to all users of the platform, regardless of how they access it.

2299bd takes data privacy seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we treat that trust as a core responsibility. This policy is written in plain language so you can understand exactly what happens to your data — not just what we are legally required to tell you.

This Privacy Policy should be read alongside the 2299bd Terms and Conditions, which govern your use of the platform overall. By creating an account or using any feature of 2299bd, you confirm that you have read and understood this policy.

2 Data We Collect

2299bd collects personal data in two categories: data you provide directly, and data collected automatically through your use of the platform.

Data you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Mobile phone number and email address (used for account access and communications).
• Government-issued ID details (collected during identity verification when required).
• Payment method details including bKash, Nagad, or Rocket account numbers (used for deposits and withdrawals).
• Bank account details where bank transfer is used as a payment method.
• Any information you provide when contacting 2299bd support.

Data collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Session data including login times, pages visited, and features used.
• Betting and gaming activity including stakes, selections, and outcomes.
• Transaction history including deposits, withdrawals, and bonus activity.
• Cookie data as described in Section 8 of this policy.

3 How We Collect Your Data

2299bd collects your personal data through the following channels:

• Account registration: When you sign up for a 2299bd account, you provide your name, date of birth, mobile number, and other required details directly through the registration form.
• Identity verification: When we ask you to verify your identity, you may upload a copy of your National ID card, passport, or other government-issued document. This data is processed securely and used only for verification purposes.
• Deposits and withdrawals: When you make a payment, your payment method details are collected and passed to our payment processing partners to complete the transaction.
• Platform usage: As you use the 2299bd website or app, technical and usage data is collected automatically through server logs, cookies, and analytics tools.
• Support interactions: When you contact our support team by live chat or email, the content of those conversations is recorded and stored for quality assurance and dispute resolution purposes.

4 How We Use Your Data

2299bd uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create, maintain, and secure your 2299bd account, including processing logins and managing account settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Identity and age verification: To confirm that you meet the eligibility requirements to use 2299bd, including the 18+ age requirement.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations and any requirements from regulatory authorities.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how the platform is used and identify areas for improvement, using aggregated and anonymised data where possible.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, in line with our Responsible Gaming commitments.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional messages about offers and new features on 2299bd.

5 Sharing Your Data

2299bd does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Your payment method details are shared with our payment processing partners (including bKash, Nagad, and Rocket) solely to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and use it only for payment processing.
• Identity verification providers: Where third-party identity verification services are used, your ID documents and personal details are shared with those providers for the sole purpose of completing verification. Verification providers are bound by strict data handling agreements.
• Legal and regulatory authorities: We may be required by law to share certain data with government authorities, law enforcement agencies, or regulatory bodies. We will only do so where we are legally obligated and will share the minimum data necessary to comply.
• Fraud prevention services: Aggregated or anonymised data may be shared with fraud prevention networks to help identify and prevent fraudulent activity across the industry. This data cannot be used to identify you individually.
• Business transfers: In the event that 2299bd undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data under the new ownership.

All third parties with whom 2299bd shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

6 Data Retention

2299bd retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data governance policies. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity data: Retained for the duration of your account and for 2 years after account closure.
• Support communications: Retained for 2 years from the date of the interaction.
• Technical and usage data: Retained for 12 months on a rolling basis.

When data is no longer required for its original purpose and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

7 Data Security

2299bd implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the 2299bd platform.
• Encrypted storage of all sensitive personal and financial data at rest.
• Password hashing using industry-standard algorithms — your password is never stored in a readable format.
• Access controls that restrict internal access to personal data to staff who need it to perform their role.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication options for player accounts to add an additional layer of login security.

While 2299bd takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

8 Cookies and Tracking

2299bd uses cookies — small text files stored on your device — to make the platform work correctly and to understand how it is being used. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you do not have to set them again each time you visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and anonymised. We use this information to improve the platform experience.

2299bd does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform.

9 Your Data Rights

As a 2299bd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request. We will respond within 30 days.

• Right of access: You can request a copy of all personal data 2299bd holds about you. We will provide this in a clear, readable format at no charge.
• Right to rectification: If any of the data we hold about you is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can update these directly in your account settings.
• Right to erasure: You can request that we delete your personal data. We will action this request where there is no legal obligation requiring us to retain the data. Note that transaction records and identity data may need to be retained for the periods described in Section 6.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request a copy of the data you have provided to 2299bd in a structured, machine-readable format.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time. You can also object to other types of processing in certain circumstances.

10 Minors

2299bd is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data to the platform, we will immediately close the account and delete all associated data.

If you believe that a minor has registered on 2299bd, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

11 International Data Transfers

2299bd primarily stores and processes data within secure data centres. In some cases, data may be processed by our service providers in locations outside Bangladesh — for example, by cloud infrastructure providers or identity verification services. Where this occurs, we ensure that appropriate safeguards are in place to protect your data to the same standard as described in this policy.

These safeguards include contractual data processing agreements with all third-party providers that require them to handle your data securely and in accordance with applicable privacy standards. We do not transfer data to countries or organisations that cannot provide an adequate level of protection.

12 Changes to This Policy

2299bd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date. For significant changes that affect how we use your data, we will notify you directly via in-platform message or email.

Your continued use of 2299bd after the publication of an updated Privacy Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically. The current version is always available at 2299bd.org/privacy-policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how 2299bd handles your personal information, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard.

We aim to respond to all privacy-related queries within 5 business days and to resolve data requests within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.